Hot water temperature:

All hot water systems must be installed with a tempering valve that limits the water temperature at showers and bath outlets to a maximum of 50°C. Adjusting the systems thermostat will not result in hotter water at these outlets. If you require a higher temperature at your kitchen or laundry taps, please discuss with your installing plumber about possible solutions. This should only be an issue if we’ve added to the existing plumbing through inefficient relocation.

Hot water pressure:

The hot water pressure available at your taps is dependent on your homes incoming water mains pressure as well as any pressure restricting or tempering valves, your plumber may have installed; incoming Water Operating Pressure will be limited to 500(kPa) as per Victorian plumbing regulations. This may be noticeable but unavoidable if you’re existing service is on mains pressure from the street. Eventually everyone will be limited to 500(kPa) as are all new builds and renovations. If the pressure at your hot water taps is significantly reduced compared to your cold- water taps, contact your installing plumber as a pressure limiting device may need to be added to your cold lines; most insurance policies have this listed as a must. 

Regular Inspections:

Periodically inspect your heat pump for any visible signs of wear or damage. If you notice anything unusual, contact our service team immediately.Outdoor Unit Maintenance: Keep the outdoor unit free from debris, leaves, and other obstructions. Ensure adequate clearance for proper air circulation.

Having trouble?

 We’re always here to help, yet we ask that you first give the manufacturer a call to run through some basic troubleshooting before we send someone out. You can follow the troubleshooting steps listed in your operating manual or contact them directly, using the details below You can always call us directly for any advice or feedback you’d like to share.  

Turn the System On and Off (Power Cycle):

If the heat pump is not functioning, turning the system off and back on can often reset it.

Reclaim:

If the heat pump is not functioning, turn off the unit at the main power source for a few minutes, then switch it back on to reset the system. Check the Reclaim Energy website for more details and user manuals.

Aqua Plus:

Similar steps apply. Power off the system completely, wait for at least 5 minutes, and then restart it. User manuals provide more detailed information.

Aquatech:

Perform a soft reset by turning the system off and on. If the problem persists, consult the troubleshooting guides or contact support.

iStore:

Restart the system by turning it off at the power source. Restarting helps with software-related issues or minor malfunctions. Check further instructions in the user manual.

Apricus:

Power cycling can often resolve minor issues. Turn off the unit, wait briefly, and restart the system.

Check the Display for Error Codes:

After restarting, check for any error codes displayed on the screen. Refer to the user manuals to decode the error.

Basic Troubleshooting Steps:

• Ensure the power supply is stable.
• Check the circuit breakers and ensure the heat pump is plugged in securely.
• Verify that the thermostat is set correctly.

For persistent issues, it's advised to consult the official support documents from the manufacturers or contact their support teams for advanced troubleshooting.

How does a hot water heat pump work?

A heat pump draws heat from the air and transfers it to water. This process is energy-efficient and reduces electricity consumption compared to traditional systems.

Is a heat pump suitable for Australian climates?

Yes, heat pumps work exceptionally well in Australian climates, even in cooler regions.

What is the typical lifespan of a heat pump hot water system?

The average lifespan is 10-15 years, although regular maintenance can help extend its life.

How much energy can a heat pump save?

Heat pumps are known to save up to 65% of energy compared to traditional electric hot water systems.

Can a heat pump be connected to solar panels?

Yes, connecting a heat pump to solar panels increases efficiency and further reduces energy costs. This is done through 'Scheduling' on the unit.

Are heat pumps noisy?

Some systems may produce noise, but advancements have made many models quieter. Ensuring proper installation can also minimize noise.